Thank-you for investing in 1:1 Connected Coaching Sessions with me. I’m so excited to help you connect with yourself on a deeper level and start creating more alignment in every area of your life. Please read through this agreement, let me know if you have any questions and sign at the bottom.

In this new relationship & agreement:

1. Let’s talk about who this applies to:

This Connected Coaching Sessions Agreement (“Agreement”) is:

Between Kristy Vail Studio Co. (“KVSC”, “Me”, or “I”) and CLIENT NAME (“You” or “Your”). If we use the words “We” or “Us” it means both KVSC and You together.

2. What you can expect from me.

I promise to be on time and present to every session; I give you my undivided attention and commit to show up and support you to the best of my ability. A ton of my energy goes into these sessions and the research in between: I take many notes in our sessions and through email support will provide various resources, exercises and actionable tools to support you on this journey. I will always be respectful of your views and perspectives and will also offer my honest feedback which I know you value because you made this investment in your personal transformation.

Please know I see you and am SO honoured to support you on this new journey!

3. My expectations of you.

You do the same for me - you arrive to each session present and on time and you show up to the best of your ability. You respect my views and boundaries and show a willingness to consider new ideas, techniques or exercises I recommend. During each session, I may give you “alignment homework” - I ask that you do your best to complete these tasks for our next session as its essential to start integrating these practices in order to start seeing progress. In between sessions, you may email me with questions or updates which I will gladly support you with.

Overall, I ask that you show up as your biggest self, do the work and enjoy the benefits to come! Please be patient with yourself and this process - transformations take time.

4. Payment + Currency

  1. All payments must be paid in full on my website kristyvailstudio.com unless we agree to a payment plan otherwise;

  2. All purchases are final sale; no refunds will be issued - no exceptions;

  3. Currency: all payments are in Canadian Dollars CAD and include GST.

5. No Discounts

In order for me to show up 100% for my clients, I do not offer any friends or family discounts - no exceptions. These sessions are an energetic exchange and by purchasing Connected Coaching Sessions with me, you’re investing in my undivided attention and energy.

6. Rescheduling Sessions + Cancellation Policy

If you need to reschedule your session, no problem! Please contact me at least 24 hours prior and advise me of this change so we can reschedule accordingly. If you cancel your session with less than 24 hours notice - the session will be deemed to have taken place and you will not get another session in lieu of it nor will you receive a refund.

7. Booking Sessions + Expiration Date

Upon purchasing the sessions, you will have access to my schedule and may book your sessions within any of my available time slots; you will be required to schedule each session immediately so we have a clear direction on the frequency of the sessions.

I recommend weekly sessions, however, the frequency in which the sessions are scheduled is your choice. Lastly, the sessions must be scheduled within nine months of the purchase date. Sessions not scheduled and utilized after nine months will be forfeited and considered to have been delivered in full.

8. Communication & Time Boundaries

Honest and open communication is something I deeply value in our relationship.

  1. Each session is 90 minutes; we will communicate via. Skype Audio and all sessions will be recorded for you to keep.

  2. When we are not in session, I will be available to support you through email communication and will respond within 24 hours on weekdays - I am unavailable on weekends. Please note, any other form of communication is not acceptable (text, phone calls, Instagram messages, etc.) and I will not respond to communications delivered in this manner. Thank you for respecting my time.

9. Privacy & Confidentiality

The Connected Coaching Sessions and recommended exercises may lead you to sharing vulnerable emotions - please allow yourself to fully express and openly communicate your thoughts and feelings while we work together. I am here to support you and promise your information is strictly confidential and will not be shared with any third parties. The only exception to this is if I’m legally obligated by law. Further, if you are curious how we use and protect your personal information you share with us, please reference our Privacy policy linked on our website.

10. No Guaranteed Outcome

I take great pride in supporting my Connected Coaching clients. I do absolutely everything in my control and ability to guide and support you to your path of greater alignment. With that being said, I cannot guarantee any specific outcome and will not be responsible for your results or lack thereof.

11. I am Not a Mental Health Expert

You acknowledge and agree that I am not a qualified medical professional or mental health expert and do not diagnose or treat people suffering with mental illness. Please refer to my qualifications outlined in my Disclaimer on my website for full disclosure of my educational and professional qualifications.

12. Legal Jargon in Every Contract.

Jurisdiction. This Agreement will be governed exclusively by the laws of the province of British Columbia. Severability. If any part of this Agreement is found to be unenforceable at law, all other parts of this Agreement still apply and will operate as if the unenforceable section(s) never existed. Entire Agreement. This Agreement constitutes the entire Agreement between Us and replaces any prior verbal, written, or electronic agreements. Waiver of Breach. My acceptance of any failure by you to comply with this Agreement does not automatically mean that I will accept further breach or other breaches of this Agreement in the future. Notice. For the purpose of this Agreement, email or text is deemed sufficient for written notice, as required. Headings. The headings used in the Agreement are solely for stylistic purposes. None of the content or phrasing in the headings neither is, nor is intended to be legally binding. Counterparts and Online Signatures. This Agreement may be signed in counterparts, where separate signatures are deemed to constitute an original whole. We agree that this Agreement may be signed electronically, the effect of which will be the same as if the parties signed the agreement by hand.