This website and all of the information on it and services provided through it is owned by Kristy Vail Studio Co. (“KV”, “we” and “our” and “us”). This Disclaimer (the “Disclaimer”), in concert with our Terms and Conditions and Privacy Policy determine the rules of how you can use our website, and listen to our Podcast (together, the “Site”) and how you access our content and services, either as a paying customer or simply a website visitor.

We highly encourage you to read this Disclaimer and our Terms and Conditions and Privacy Policy before you explore the Site, just so you are clear on expectations from using the Site. Your continual use of the Site will be deemed acceptance of the terms in our aforementioned documents. Of course, if you do not wish to be bound by our terms, policies and disclaimers, you can always leave the Site immediately and never return. The choice is always yours.   


The intention of the information we share and post on the Site is for informational and promotional purposes only. We love our work of connecting people with their alignment and putting them on a path to a transformative experience, ultimately resulting in actionable steps and tools to living a life that they really want. We have interviewed a lot of people on our podcast and done a lot of work ourselves to understand the work required to arrive at this result. All information we share, people we interview or products we reference will, in our sincere belief, aid you in this wonderful process. We share all information on our Site and on our Podcast with this intention.

Qualifications + Not Professional Advice

KV holds the following qualifications and does not represent or warrant that she has any professional qualifications outside of what is listed below:

  • Interior Designer, D.I.D (Designated Interior Designer)

The information on the Site and shared on the Podcast, while provided by a successful entrepreneur, is not tailored to you or to your business or life specifically. As such, the advice on the website is not professional advice. KV has developed many processes in helping clients find alignment in their lives and anything shared on the Site comes from a place of love and wanting to support you and see you live your most authentic life. KV is not a licensed therapist or a registered counselor and does not hold any professional designations outside those listed in this document. As such, KV does not offer professional advice surrounding anything outside of her qualifications. If you have any issues which require medical or professional advice, we urge you to seek them with professionals.

In this light, you understand you cannot hold us liable in any way for any actions you take or do not take based on our content on the Site. Feel free to use the information on the website as a cool resource for ideas and information, but act or do not act on it only if you want. Hire a professional or seek professional advice if you are making important decisions for your life and business, but understand you can’t hold us responsible for how you interact with the information on our website.

Not a client...yet!

By accessing and using the Site, there is no client-professional relationship created between you and KV. You will only be a client once you are officially onboarded as a client which will formally initiate a professional-client relationship. We hope to work together with you soon, but until we sign an agreement together, you are not a client. By continuing to use the Site, you acknowledge that for the moment, we are just pals.

The Podcast

As you know, we have an awesome Podcast which we love sharing with you. We select wonderful people who we admire and ask them questions about their life and story so that we all can learn from it. Just to set the expectation super clear, NO INFORMATION WE SHARE ON THE PODCAST IS ADVICE. If you listen to our episodes – so cool, we are so happy you dig our vibes. But, on the same note, you are not a client and you understand anything we share on the Podcast are just our ideas and the ideas of our guest. In alignment with everything we share in this Disclaimer, you will be solely responsible for any actions you take or do not take in your life or business based on information or stories you hear on the Podcast.

You Are Responsible For Your Own Actions

Just to be clear, you are fully responsible for any actions you do or do not take while interacting with the Site. As a condition of using this Site, you agree you will be prudent and consult with a professional before taking any significant decisions regarding your life or business based on information you find on the Site.

No Guarantees

You understand that KV makes no guarantees whatsoever regarding any results based on any action or inaction relating to your life or business based on the information we share on the Site. At the end of the day, we will not be responsible or make any promises in helping you find alignment and transformation in your life. Even if you’ve worked with us as client before and had certain results, we make no guarantee that will happen again.

We cannot be any more clear about this: We love you, but we make no promises regarding results and make no guarantees whatsoever.


We try our best. We really do. All of the content we put on the Site is intended to be as accurate as possible and to be as helpful as possible in providing you with helpful information for assisting you to get to be the person you really want to be. But, we ask you to understand that not everything we include on the Site may be accurate or entirely true. Of course, we’ll never intentionally mislead you, but it may be that we are human (well, we are!) and we make a mistake. It is possible we reference something on the Podcast which is inaccurate. Or, it is possible that we possibly forget to include something in sharing our information on the Site. As such, we ask you to take the information on the Site with a grain of salt, not to rely entirely on what we share and accept that some of our content may be incorrect. Again, if you have any issues with this, you are always welcome to stop using the Site.

Sharing Things We Love

While creating content for the Site, we’ll often share other authors we love or cool products and amazing things that light us up which we want to share with you! For the majority of what we review, we are doing so from our heart without any ancillary benefit to use except knowing that we are sharing something we love. In alignment with everything shared on this Site, we ask you to take our shares exactly for exactly what they are: us sharing cool things with you. What we share is not professional advice and we ask you not to rely solely on our opinion of what we think is incredible. This applies to anything we may mention or reference on the Podcast. If we have some form of relationship with a company or product where we get a kickback or benefit from them, we will explicitly disclose that information for your clarity and our peace of mind.

Online Affiliations

If we provide a link to an affiliated service or some form of partnership of a business we work with, we will let you know. Also, just a heads up - if we have an affiliation with a company, it is because we think they are wonderful at what they do and want to share their services with you. You will always retain the right to choose to work with another company, business or professional if you like and we ask you not to rely solely on our recommendations. You will always be the one to decide if a purchase feels right and we encourage you to be diligent in making any such decisions. If we get a kickback from an affiliation, it never comes at a cost to you.  


We are super proud of our amazing clients whom we have helped achieve incredible results in transformation. We want you to know that all of these testimonials are from are actual clients and all of their words, feelings and results are totally authentic. Please note however, that while these testimonials showcase incredibly hard working and talented individuals, their results are a product of their hard work and efforts. Further, their success is NO GUARANTEE for results you will get from working with KV. Everyone is different and everyone will have different results. We have chosen to highlight some of our favourite clients and have them explain our services in their own words.

Earnings Disclaimer

It may happen that we share some our clients success stories and some specifics around what their success looks like. Once again, their success is NOT A GUARANTEE for your success and we are simply showing what results are possible from working with KV, not that everyone will get these results from our programs and services.

What we do is everything we can to help you succeed, but ultimately your ability to achieve results you desire depends on a multitude of factors, chiefly you. We make NO GUARANTEES related to any specific success you may experience by using our services and programs. It is entirely possible, although unlikely, that you can work with us and not gain any clarity on your purpose or find alignment whatsoever. Anything is possible. We ask you to fully grasp this concept before you use the Site and enjoy our services.

If you take our recommendations that we share on the Site or use our services, we ask you to do so mindfully and with prudence. You understand that KV is not liable for any actions you take or do not take based on the information we provide or the services and products we offer.

No Warranties

KV makes no promises that the Site or third party programs we use to offer our services and products, include any channels where we broadcast the Podcast will always be operational. If something goes wrong, obviously, we’ll do everything we can to fix it ASAP. We also make no representations or warranties of any kind around any of the content we produce or share on the Site. To the maximum extent permissible by Canadian laws, KV disclaims all warranties regarding all information, products and services offered on or through the Site.

Releasing KV of Liability

KV will not be liable for any actions you do or do not take based on the information on the Site and products or services sold through the Site or from anything you hear on the Podcast. None. KV will not be liable for any damages based on your participation of using the Site or through anything you have purchased through the Site or from listening to the Podcast.

Further, you understand that by the fullest extent permissible by law that KV will not be held responsible for any form of damages or any legal claims against it based out of your use of the Site and through any of the services or products purchased through the Site.

Reach Out

Please feel free to connect with KV to ask us any questions. All communications should be directed to

Thanks so much and we appreciate you reading our Disclaimer!


Thank-you for investing in 1:1 Connected Coaching Sessions with me. I’m so excited to help you connect with yourself on a deeper level and start creating more alignment in every area of your life. Please read through this agreement, let me know if you have any questions and sign at the bottom.

In this new relationship & agreement:

1. Let’s talk about who this applies to:

This Connected Coaching Sessions Agreement (“Agreement”) is:

Between Kristy Vail Studio Co. (“KVSC”, “Me”, or “I”) and CLIENT NAME (“You” or “Your”). If we use the words “We” or “Us” it means both KVSC and You together.

2. What you can expect from me.

I promise to be on time and present to every session; I give you my undivided attention and commit to show up and support you to the best of my ability. A ton of my energy goes into these sessions and the research in between: I take many notes in our sessions and through email support will provide various resources, exercises and actionable tools to support you on this journey. I will always be respectful of your views and perspectives and will also offer my honest feedback which I know you value because you made this investment in your personal transformation.

Please know I see you and am SO honoured to support you on this new journey!

3. My expectations of you.

You do the same for me - you arrive to each session present and on time and you show up to the best of your ability. You respect my views and boundaries and show a willingness to consider new ideas, techniques or exercises I recommend. During each session, I may give you “alignment homework” - I ask that you do your best to complete these tasks for our next session as its essential to start integrating these practices in order to start seeing progress. In between sessions, you may email me with questions or updates which I will gladly support you with.

Overall, I ask that you show up as your biggest self, do the work and enjoy the benefits to come! Please be patient with yourself and this process - transformations take time.

4. Payment + Currency

  1. All payments must be paid in full on my website unless we agree to a payment plan otherwise;

  2. All purchases are final sale; no refunds will be issued - no exceptions;

  3. Currency: all payments are in Canadian Dollars CAD plus GST.

5. No Discounts

In order for me to show up 100% for my clients, I do not offer any friends or family discounts - no exceptions. These sessions are an energetic exchange and by purchasing Connected Coaching Sessions with me, you’re investing in my undivided attention and energy.

6. Rescheduling Sessions + Cancellation Policy

If you need to reschedule your session, no problem! Please contact me at least 24 hours prior and advise me of this change so we can reschedule accordingly. If you cancel your session with less than 24 hours notice - the session will be deemed to have taken place and you will not get another session in lieu of it nor will you receive a refund.

7. Booking Sessions + Expiration Date

Upon purchasing the sessions, you will have access to my schedule and may book your sessions within any of my available time slots; you will be required to schedule each session immediately so we have a clear direction on the frequency of the sessions.

I recommend weekly sessions, however, the frequency in which the sessions are scheduled is your choice. Lastly, the sessions must be scheduled within six months of the purchase date. Sessions not scheduled and utilized after nine months will be forfeited and considered to have been delivered in full.

8. Communication & Time Boundaries

Honest and open communication is something I deeply value in our relationship.

  1. Each session is 90 minutes; we will communicate via. Skype Audio and all sessions will be recorded for you to keep.

  2. When we are not in session, I will be available to support you through email communication and will respond within 24 hours on weekdays - I am unavailable on weekends. Please note, any other form of communication is not acceptable (text, phone calls, Instagram messages, etc.) and I will not respond to communications delivered in this manner. Thank you for respecting my time.

9. Privacy & Confidentiality

The Connected Coaching Sessions and recommended exercises may lead you to sharing vulnerable emotions - please allow yourself to fully express and openly communicate your thoughts and feelings while we work together. I am here to support you and promise your information is strictly confidential and will not be shared with any third parties. The only exception to this is if I’m legally obligated by law. Further, if you are curious how we use and protect your personal information you share with us, please reference our Privacy policy linked on our website.

10. No Guaranteed Outcome

I take great pride in supporting my Connected Coaching clients. I do absolutely everything in my control and ability to guide and support you to your path of greater alignment. With that being said, I cannot guarantee any specific outcome and will not be responsible for your results or lack thereof.

11. I am Not a Mental Health Expert

You acknowledge and agree that I am not a qualified medical professional or mental health expert and do not diagnose or treat people suffering with mental illness. Please refer to my qualifications outlined in my Disclaimer on my website for full disclosure of my educational and professional qualifications.

12. Legal Jargon in Every Contract.

Jurisdiction. This Agreement will be governed exclusively by the laws of the province of British Columbia. Severability. If any part of this Agreement is found to be unenforceable at law, all other parts of this Agreement still apply and will operate as if the unenforceable section(s) never existed. Entire Agreement. This Agreement constitutes the entire Agreement between Us and replaces any prior verbal, written, or electronic agreements. Waiver of Breach. My acceptance of any failure by you to comply with this Agreement does not automatically mean that I will accept further breach or other breaches of this Agreement in the future. Notice. For the purpose of this Agreement, email or text is deemed sufficient for written notice, as required. Headings. The headings used in the Agreement are solely for stylistic purposes. None of the content or phrasing in the headings neither is, nor is intended to be legally binding. Counterparts and Online Signatures. This Agreement may be signed in counterparts, where separate signatures are deemed to constitute an original whole. We agree that this Agreement may be signed electronically, the effect of which will be the same as if the parties signed the agreement by hand.